A quick-read guide to how (and when) we track time.
We believe in 100% transparency. This guide explains how we track time, what’s “on the house,” and what counts as billable work when you partner with us.
Most Web, Video, or Photo projects are a single, fixed investment—no ticking clock, no surprises. But sometimes, working by the hour just makes sense:
🚀 Flexible Support
For ongoing needs that fit into one of our Aftercare Plans.
⚡️ Quick Tasks
For those "can-you-just…" requests that pop up.
🎨 Creative Top-Ups
For extra video edits, photo retouching, or new design assets.
Whenever the meter is running, this guide shows exactly what is, and isn’t, billable.
Billable Time – What Counts
The rule for billable time is simple: if we’re hands-on building, fixing, thinking, or collaborating in a scheduled session, those minutes are tracked.
| Category | Typical Examples |
|---|---|
| 🛠️ Hands-on Production | • Updating page layouts, adding new sections • Editing a hero video, cutting a social teaser • Retouching or exporting photos |
| 🔧 Technical/Creative Build | • Installing or configuring plugins/integrations • Writing custom code, motion graphics • Designing graphics/overlays |
| 👥 Meetings & Workshops | • Strategy calls, training, project planning • Briefing sessions, stakeholder reviews |
| 🔎 Deep-Dive Research | • Investigating tools, APIs, or gear • Scoping advanced functionality before quoting |
On the House – What’s Free
| Not Billable | Why |
|---|---|
| 🤷 Baseline Know-How | We don’t charge for the core skills a pro should already have. |
| 📜 Quick Quotes & Estimates | High-level scoping is on us. (Deep audits are only agreed upon in advance.) |
| 🚀 Initial Onboarding | Kick-off calls, portal setup, and all the onboarding admin (like your welcome email and access setup) are part of the service. |
| 🐛 Our Own Fix-Ups | If something we built breaks, we fix it, full stop. |
| 🤔 Snappy Clarifications | A quick 5-minute call or a few Slack messages is just good teamwork. |
Flexible Ways to Use Our Time
You have two simple ways to engage us for hourly work. Here’s how they compare:
| Option | Best For | How It Works |
|---|---|---|
| 💸 Pay-As-You-Go | Occasional, one-off tasks | We track time for billable work and invoice you at our standard hourly rate. Simple and straightforward. |
| ⭐️ Pre-Paid Hour Blocks | Regular creative/technical support | Purchase a block in advance for a discounted rate and priority access. Most cost-effective for ongoing work needs. |
How We Track & Report
No matter how you work with us, our process is the same.
⏲️ Transparent Timers
We log time in 30-minute blocks, each tied to a clear reason code.
📊 Clear Reporting
You can always request a detailed breakdown of hours used, any time. If you're on a care plan, these are always visible in your Client Portal.
📣 Proactive Communication
For larger tasks, we’ll always give you a heads-up on the estimated time required.
Ready to Go?
Explore Aftercare Plans
Bundle hours with proactive maintenance for total peace of mind. → Explore Plans
Scope a Fixed-Price Project
Have a bigger idea? Let's talk. → Book a Discovery Call
You’ll always know where every minute - and every pound - goes. That’s just how we roll.
Getting Started
The Project Lifecycle
Launch & Aftercare
General Policies & Guides