The Client Portal

Your Client Portal is where everything about your work with us lives. One login, one place to check progress, review designs, leave feedback, and see what you’ve been billed. No digging through email threads to find the latest version of a design or an old invoice.

You get access from your kick-off call onwards (see Onboarding & Kick-Off), and it stays with you for as long as you work with us, whether that’s a single project or an ongoing plan.

What you can do in the portal

• 📁 Track your projects: see the live timeline for any website, video, or photography project, from kick-off through to launch, and know exactly what stage it’s at.
• 🎨 Review designs and sitemaps: view the sitemap and page designs we’re working on for your project, and see how the site is coming together as we build it.
• 💬 Leave feedback: comment directly on projects instead of chasing us over email or Slack, so decisions and requests stay in one place.
• 🩺 See your care plan or retainer: if you’re on a maintenance plan (Managed Hosting, Website Care, Multi-site Care) or on Growth Partner, you can see what’s included, your site’s health, and how much support time you’ve used this month.
• 🛠️ Log a support request: need a quick fix or a small task doing? Raise it from the portal rather than a stray email, so nothing gets lost.
• 🧾 See your invoice history: every invoice we’ve raised, synced from our accounts, so you always know what’s been paid and what’s outstanding.

Getting access

We’ll set you up with a login during onboarding and walk you through the portal on your kick-off call. If you ever need access for someone else on your team, just ask your main point of contact and we’ll add them.

One home for everything

The portal is how we keep the promise in our Partnership Philosophy: clarity and transparency from day one, with no hidden black-box magic. Whatever stage you’re at, the portal is the place to check it.