Payments & Invoicing

We believe financial clarity is as important as creative excellence. To keep things simple and predictable, here’s a straightforward guide to how we handle payments and invoicing for all our projects and plans.

Contents

How Project Payments Work
For Care Plans & Hourly Work
The Details

How Project Payments Work

All projects begin with a 50% deposit to secure your spot in our schedule. The remaining payments are tied to clear, simple milestones.

💻 Web Projects Our web projects are broken down into three simple stages:

50% Deposit: Paid upfront to kick off the project.
25% Milestone: Paid upon your formal sign-off of the project designs (e.g., when you approve the mockups), right before development begins.
25% Final Balance: Paid upon handover of the finished project (this is not necessarily when it goes live).

🎬 Video & Photography Projects For video and photo projects, the structure is even simpler:

50% Deposit: Paid upfront to get started.
50% Final Balance: Paid upon delivery of the final video files.

For Care Plans & Hourly Work

For ongoing support, we keep billing straightforward and timely.

🧾 Monthly Invoicing
Whether you're on a Care Plan or using our time on a pay-as-you-go basis, any extra hours are tallied and invoiced at the end of each month.

To keep your inbox tidy and accountant happy, if you've only used a small amount of time (typically an hour or less), we may use our discretion to roll that invoice into the following month's bill.

💳 Care Plan Subscriptions
To make life easier, Care Plan subscriptions can be set up for automatic billing via Stripe. If you prefer, we can also arrange a recurring invoice for you to pay manually.

The Details

A few final points for total clarity on every invoice.

How We Invoice: All invoices are generated and sent via Xero.
Payment Terms: Our standard payment term is 14 days from the date of the invoice.
Payment Method: Payments can be made directly via Bank Transfer, with details provided on every invoice.
VAT: We are VAT registered in the UK. All quotes and invoices will clearly show VAT at the current rate.
Late Payments: We know life gets busy, so we’ll always send a friendly reminder if an invoice is overdue. If payment is significantly delayed without communication, we may need to pause any active project work until the balance is settled.