Your Role in the Project

Every great project is a partnership. Our role is to guide you through each stage with the expertise we’ve built from hundreds of websites and video projects. Your role is to be our collaborator — helping us keep things smooth, drama-free, and (yes!) even fun.

Clear, consolidated feedback

Quick, thoughtful feedback (ideally within a week) keeps the project moving smoothly. Collect input from your team first, then share it with us in one clear round via a single contact or small working group. This avoids delays, cuts down on back-and-forth, and makes sure nothing slips through the cracks.

Trust the Process

We’ll follow proven best practices for design, copy, and development, but we also make sure your project reflects you. That’s why we’ll ask questions, gather examples, and work your voice and brand into everything we create. The process is there because it works — it’s been refined over hundreds of projects to make the experience easier and less stressful for everyone.

The Client Portal

While we’ll always pick up the phone or reply to your emails, your client portal is the central hub where you can see progress, share assets, track notes, and revisit decisions. It keeps everything in one place and ensures nothing gets lost — plus you’ll have regular review calls built into the process so you always know where things stand.