A people-first digital hub for Petersfield’s happiest tenants

Blending authentic imagery with intuitive design, we transformed an outdated site into a modern hub that showcases PHA's exceptional service

Client PHA Homes
Industry Charity / Non-profits
Project length 16 weeks

The problem

PHA’s old website had a dated design and the lack of authentic visuals left the brand feeling impersonal and out of step with its size and success.

The solution

We delivered a brand-new WordPress website with a clean, modern design, making full use of the association’s newly introduced logo and cohesive colour palette. Replacing the generic stock photography with authentic content of real tenants, celebrating the associations genuine successes within the local community. The result is a transparent, engaging digital hub that builds trust, showcases exceptional customer service, and gives tenants seamless access to everything they need.

PHA Homes before
PHA Homes after
Before
After
PHA Homes
PHA Homes
PHA Homes
PHA Homes

Functionality

Wordpress website
Bespoke design
Hero video
Image bank
Headshots
Portal link
News area
Residents area

I can’t really tell you how pleased I am with the website. I think you have done an incredible job for us – whilst being absolutely lovely to work with. It means so much to us to have a website that really speaks to our mission and allows us to start to use it as a tool to serve our residents and the community more widely. Thank you!

Linda Wallace
Linda Wallace
Chief Exec, PHA Homes,

I wanted to say it has been a really positive experience and one that I have very much enjoyed working with you guys. Until this project, I had not been involved in developing a new website, IT related work has never been my strength, however, you have helped make the process both a smooth and interesting one. Thank you both for your amazing support in bringing our new website to life!

Natalie Meagher
Natalie Meagher
Head of Housing, PHA Homes,
  • A bearded man with glasses sits smiling in a living room. Website banner text reads, "Building a sense of Belonging" with navigation and a tenant portal button visible. | Rubber Duckers
  • A group of people in formal attire stand outside a white two-story building under an overcast sky, featured on the "PHA in the Community" webpage. | Rubber Duckers
  • Screenshot of a housing association website's "Our history" page, showing navigation links, a brief organizational history, and a historical black-and-white photo of a statue and buildings. | Rubber Duckers
  • Screenshot of a news webpage featuring two articles: one introducing a new head of property and another about stopping social housing stigma. A newsletter sign-up and subscription box appear on the right. | Rubber Duckers
  • A website page titled "Request a repair" with a form for residents to submit repair requests, including fields for name, address, and phone number. | Rubber Duckers
  • Screenshot of a website footer with sections for Residents, Community, About, Policies, and contact details for PHA Homes, plus a search bar and copyright notice. | Rubber Duckers
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